📦 Return & Exchange Policy (7 Days)
✅ 1. Eligibility for Returns
Products can be returned or exchanged within 7 days from the date of delivery.
The item must be unused, unworn, and in its original condition.
All original tags, certificates, packaging, and invoice must be included.
Items showing signs of wear, damage, alteration, or resizing will not be accepted.
🔄 2. Exchange Policy
Customers can exchange their purchase for another product of equal or higher value.
If the new product is higher in price, the customer must pay the difference.
If the new product is lower in price, the balance will be issued as store credit (no cash refunds).
🚫 3. Non-Returnable Items
Customized or personalized jewellery/products
Items purchased during special sales or clearance
Used, damaged, or resized items
Products without original packaging and invoice
💰 4. Refund Process
Refunds will be initiated only after the returned item passes inspection by our team.
Refunds will be credited to the original mode of payment within 7–10 business days.
For COD orders, refunds will be processed via bank transfer after confirmation.
📦 5. Return Shipping
Customers are responsible for the shipping cost of returning items.
If the return is due to a defect, damage, or incorrect item delivered, we will bear the return cost.
📝 6. How to Initiate a Return
Contact our Customer Care Team at [your email/phone/WhatsApp].
Share your order number and reason for return.
Our team will provide you with a return shipping address and instructions.
Pack the product securely and send it back.
Once we receive and inspect the item, your refund/exchange will be processed.
⭐ 7. Important Notes
Please ensure the return is initiated within 7 days of delivery.
Returns beyond 7 days will not be accepted.
Refund/exchange timelines may vary slightly depending on courier and banking.